'Hi, I'd like a refund on my 2020, please...'
You're hoping to return it because it's faulty, not at all what you expected, quite disappointing really. You've looked at it and there are bits missing, in fact, it doesn't fit you at all. It looked perfectly fine beforehand. You were ready for it, perhaps assuming it would be similar to the 2019 model. Not amazing, but relatively predictable and something you could perhaps just leave in the background whilst you did the same things in the same ways you always had. But this